Custom designs, sale items and hair accessories are all final sale and cannot be returned. If you purchased a non-customized item and it remains unused and in its original condition, we’d be happy to process a refund.
Please contact firstname.lastname@example.org within 7 days of the delivery date and our team will provide you with a pre-paid shipping label. Please note we charge a $10 flat-rate return processing fee that includes a restocking fee and the price of the shipping label, which is deducted from your refund amount. The remaining refund will be credited to your original payment method.
If you’re interested in an exchange, please reach out to our support team at email@example.com within 7 days of your delivery date. They can help you figure out if your item is eligible. All exchanges should be for an item of equal value or more, not less.
Unfortunately, if you created a custom design, it can’t be exchanged or returned.
NOTE: Our $10 flat-rate processing fee doesn’t apply to exchanges, so you’re good to go! All you have to do is ship your item to us and provide us with the tracking number. Once we’ve got it, we’ll ship out your preferred exchange item at no cost to you.